Refund policy



At CardiVox, we stand behind the quality of our products and aim to provide a smooth and fair return experience. Please review our policy carefully before initiating a return or refund request.

📅 30-Day Return Window

You have 30 days from the date of delivery to request a return. Unfortunately, we cannot offer refunds or exchanges after this period has passed.

💡 Price Adjustments

For orders without discount codes, we offer refunds for price differences if requested within 24 hours of purchase.

🚫 Non-Returnable Scenarios

Due to the nature of international logistics and fluctuating conditions:

  • Returns for reasons other than product quality issues will not be accepted.
  • Please double-check product compatibility and specifications before placing your order.

🔍 Damaged or Incorrect Items

If your item is damaged, defective, or incorrect, please contact us immediately at support@cardivox.com so we can resolve the issue promptly.

🔁 Return Eligibility

To be eligible for a return:

  • Item must be unused, in original condition and packaging
  • Must include original receipt or proof of purchase

All returns must be authorized before being sent. Unauthorized returns will not be accepted.

💲 Restocking Fee & Shipping

  • Returns not due to CardiVox error will incur a $35 restocking fee
  • The buyer is responsible for return shipping costs, which are non-refundable
  • Returns received after 15 days of delivery may also be subject to a $35 fee

✅ Refund Process

Once we receive and inspect your return, we will notify you of the outcome.
If approved, a refund will be processed to your original payment method.
Please allow time for your bank or credit card company to complete the transaction.

🔄 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@cardivox.com.

🚫 Order Cancellation

Orders are processed within 24 hours. If you contact us within that window, we can cancel and fully refund your order.
Orders cannot be canceled once shipped.

📦 Shipping Tips for Returns (for international customers)

To ensure a smooth return process:

  • Ship via DHL for better tracking and customs handling
  • Use product description: “video interface”
  • Declare invoice value as USD $20 per unit
  • Remove any third-party or brand logos from packaging

If your return is the result of an error on our part (wrong or damaged item), we will cover the return shipping cost.

For any other questions or concerns, reach out to our team at support@cardivox.com.